Part
II: Seven Basic Design Criteria
In order to provide a more comprehensive approach, Sente Corporation has
identified the following design criteria, based upon the nature of the
work above the purely transactional level. There are seven basic capa-bilities
that must be provided for. The first three form a matrix—shown below—of
various requirements that any creative, collaborative, operational management
space must be flexible enough to meet in an instant, on demand.
Shifting Work Group Size
Individuals are usually first to identify challenges facing a business
on the operational or strategic level. If the challenge won’t yield readily
to immediate resolution, the individual will likely engage others to assist.
From that point on, the size of the project team will vary from only a
single individual to small teams of two or three, to solution teams of
four to ten. Occasionally, a larger group of stakeholders must be assembled
in or-der to coordinate actions and bring certain aspects of the project
in-sync (like rollout of solutions, or devel-opment of lateral thinking-style
options).
Coordination of Work in Space
The digitization of companies may eventually replace the need for physical
face-to-face interaction but for the time being, it simply adds options
for the collabo-rative setting. Nearly all teams will include members
who need to collaborate virtually during a project. Complex projects with
many team members should be supported with ready access to facilities
that support virtual interaction and face-to-face interaction
Coordination of Work in Time
Sometimes people work together on an issue in meet-ings (face-to-face
and/or virtually). The rest of the time, they work asynchronously and
communicate their results via voice mail, email, fax, database, or routing
of physical files. In the quest for a resolution to a complex challenge,
teams should be able to decide upon the mode they need to use.